AI-Powered Insurance Compliance Management

Overview

This feature helps Property Managers oversee condo insurance compliance through configurable coverage requirements, AI-assisted document extraction, automated reminders, and centralized tracking. Residents upload their insurance documents, review the policy details extracted by AI, and confirm or correct the information. Property Managers retain responsibility for review and approval in V1.

Previous Experience

Residents uploaded insurance documents and entered or confirmed coverage information. Property Managers reviewed submissions and sent reminders, while expirations, missing documents, and review exceptions were harder to monitor in one place.

What's New

• Property Managers can configure liability, unit contents, unit improvements, and living-expense coverage, with separate requirements for owners and tenants.
• Each coverage type can be marked Required, Recommended, or N/A. Required coverage has a configurable minimum amount.
• AI extracts policy details and coverage amounts, pre-fills the resident form, and provides a confidence score for required fields.
• Residents can review and correct extracted values. The system warns when a detected amount is below the configured minimum.
• Property Managers can compare detected amounts with required minimums, review confidence scores and missing fields, open submitted and previous documents, view reminder history, and approve, correct, reject, or request corrections.
• Reminders can be scheduled before and after the due date with selected message templates. The system tracks the last reminder sent and reminder count.
• Insurance tracking adds AI Score and Last Reminder Sent information, status filters, building-level views, and management dashboards with drill-down to buildings and residents.

How It Works

1. A Property Manager configures coverage requirements and reminder schedules in Settings > Insurance.
2. When insurance is due or expiring, the resident is notified by email or in the platform and uploads the document from the insurance requirement page.
3. AI extracts policy details and coverage amounts and pre-fills the form. The resident reviews, corrects if needed, and confirms the information.
4. The Property Manager reviews the submission in the Residents Insurances page, checks detected values against the requirements, and approves it or follows up with a correction request.
5. Property Managers use the tracking page and dashboards to monitor outstanding actions, expirations, missing documents, reminders, and review exceptions.

Where to Find It

• Settings > Insurance: configure coverage requirements and reminders.
• Insurance requirement page: upload documents and review extracted information as a resident.
• Residents Insurances page and management dashboards: review submissions and monitor compliance.

To Access It

1. Configure insurance coverage requirements and reminder schedules in Settings.
2. Residents open the insurance requirement page, upload their document, and review the information extracted by AI.
3. Property Managers open the Residents Insurances page to review the submission and take the appropriate action.

Benefits

• Reduced manual data entry: AI pre-fills policy details and coverage amounts from uploaded documents.
• Clearer resident follow-up: residents receive due-date reminders and can see when information needs review or correction.
• More focused reviews: Property Managers can see confidence scores, missing values, minimum requirements, and document history together.
• Improved compliance visibility: status filters and dashboards help teams monitor insurance across buildings and follow up on exceptions.

Important Notes

• V1 does not automatically approve insurance documents. A Property Manager must review and approve each submission.
• Missing required values, confidence scores below 90%, resident changes to AI-extracted values, and coverage below the configured minimum are flagged for review.
• Residents can correct a below-minimum amount and submit the form; the submission still goes to a Property Manager for review.
• Certified email reminders are planned for a later version and are not included in V1.